Refund policy
Returns & Exchange Policy
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can simply return it for either an exchange or a full refund, subject to the following conditions:
Items may be returned within 30 days of receiving the order, together with the original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
For exchanges, please include a prepaid satchel back to your address inside the parcel, or if you are overseas, we can discuss the return postage.
Please return to:
RE.V.TAL Atelier
PO Box 866
Mullumbimby NSW 2482
Australia
Please note this is not a retail shop and is not open for public visits.
Please email us before you send the item back, and also let us know what you would like to exchange it with so we can hold it for you, if it is in stock.
Gift cards – Gift cards may not be returned and are valid for 3 years from the date of issue. All vouchers purchased on our website can only be redeemed on our website.
How will I be credited?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will be sent your exchange item back. Alternatively, you can receive a credit voucher for the purchase price, excluding original shipping cost, or you will be refunded directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to reuse the original unique code towards your next purchase. Please state in your email which method you would prefer.
You will receive email notification of the status of your credit or refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Faulty items
We're so sorry if an item you received is not in perfect condition. Please email us with an explanation and photographs of the fault as soon as you receive the item. We will meet our obligations which may include replacing the item if the stock is available or giving you a full refund upon receiving your faulty item back.
Exchange time frame
As soon as we receive your item back, we will process the exchange or refund. Allow 2–3 days of processing from the day we receive the return.
Shipping cost
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. Please include a prepaid satchel inside your parcel if you want an exchange item to be sent back to you. If the package does not reach us safely, we will not be able to complete the refund. We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
What if I receive an incorrect item?
If you have received an item you did not order, please email us at style@revtalatelier.com so we can resolve this for you.
RE.V.TAL Atelier is not accountable for damages caused by wear and tear, such as fabric rips or tears, shrinkage due to incorrect washing or care, or color changes due to sun exposure.
For all returns, exchanges and refund questions, please contact us at style@revtalatelier.com or 0407 468 990.